Returns and Refunds

The right of withdrawal can be exercised without any motivation but must be exercised by the Customer within 14 (fourteen) days of the date of delivery to the Customer or a third party.

To exercise the right of withdrawal, the Customer must contact Customer Service at orders@anderson-sheppard.co.uk stating your order number and the details of the Item you wish to return. Then, please:

  1. Prepare the items you wish to return in the original order box.
  2. Organise the shipment of the Return to the following address:

Anderson & Sheppard

17 Clifford Street, W1S 3RQ, London. UK

For the return to be accepted by us, the products must be returned or shipped to the Customer Service (Warehouse) within 14 (fourteen) days from the date on which the Customer informed us of his/her wish to return the purchase with the return form via the email (or via phone) and respecting the following conditions:

  • The products must be returned in their original packaging (box, accessories, inserts, leaflets, etc.).
  • The purchase receipt must accompany the products.
  • Products returned by the Customer must not have been damaged, used, worn or washed, but may be handled and inspected to determine their nature and characteristics. If the shoes were ordered, the soles of shoes must be perfectly intact. 
  • Labels must still be attached to the products.

Damaged goods being returned must be in the condition in which the Customer received them; the Customer must not attempt to modify, handle or repair them.

We reserve the right, at our sole discretion, to refuse returns of products that have been damaged, are incomplete, deteriorated and/or soiled or in any state clearly indicating that the products have been used, or products returned after the deadline indicated above.

We also reserve the right to demand compensation for any damage caused by the Customer's negligent conduct or misconduct when returning products. We cannot be held liable for lost or stolen products beyond our control, or for returns to the wrong address, or for delivery delays of returned products beyond our control, it being understood that the Customer assumes all risks of returns. The Customer is also responsible for providing proof of return.

In the event of withdrawal, the Customer will be refunded all payments made to us, according to the method of payment chosen for the purchase, and for the product for which withdrawal has been exercised, excluding delivery costs. 

You may decide to use any delivery service for the Returns, minding that costs will be at your expense and we will not be able to accept liability for lost or damaged returns.

The refund will be issued straight after the return has been accepted directly to the Credit/Debit Card or PayPal account used to make the original purchase and in the same currency. Refunds are at no charge to the Customer.

© Anderson & Sheppard 2018