SHIPPING & DELIVERY 

How long will it take for me to receive my order and how much does it cost?

All orders are delivered by UPS and sent from our London Warehouse. All shipping costs will be displayed in the order confirmation.

The orders are processed Monday through Friday, excluding weekends and UK bank holidays. Delivery time is currently in 1-3 business days from the moment the order leaves our warehouse except for some exceptions.

Please note that all orders are subject to verifications, in particular the billing and shipping addresses and the means of payment. If required, we may request additional identification information. Such verifications can extend the delivery time for up to two (2) additional business days from those quoted in the order confirmation.

The delivery may also be delayed depending on order verification and availability of the products. Anderson & Sheppard, however, is not responsible for any unexpected delays occurring during the shipment by UPS. Please note, that UPS cannot deliver to P.O. Boxes or to General Delivery/Poste Restante addresses.

Below are the shipping costs and approximate delays for your information:

UK DELIVERY TIMES AND COSTS:

  • UPS Express Sever (next working day) £8

EUROPEAN UNION

  • UPS Express Saver (1-2 working days) £25

USA

  • UPS Express Saver (2-4 working days) £30
  • UPS Express (1-2 working days) £40

JAPAN AND AUSTRALIA

  • UPS Express Saver (2-3 days) £35

REST OF THE WORLD

  • UPS Express Saver (3-5 days UPS) £40

Do you require signature upon delivery?

For security reasons, all purchases made on Anderson & Sheppard Website require a signature upon delivery. If no one is available to sign for the package, the courier will make two (2) delivery attempts contacting the consignee. If no one is available to sign for the package and if after 5 days there is no direct communication, the package will be returned to the sender.

How I can track the status of my order?

Anderson & Sheppard will send you several emails during the order process to keep you informed of the status of your purchase. You may track the delivery of your order by using the tracking number provided by the courier. You will find the tracking number for your order in the shipping confirmation e-mail.

All orders are processed Monday through Friday, excluding weekends and Italian bank holidays. The courier will try to deliver the package for two (2) delivery attempts contacting the consignee. If no one is available to sign for the package and if after 5 days there is no direct communication, the package will be returned to the sender.

Do you ship to multiple addresses?

At this time, we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location

© Anderson & Sheppard 2018