SHIPPING TIMES & COST

WHEN WILL MY ORDER SHIP?

Please allow 1-2 business days for your order to be processed and shipped. Once your order ships, you'll receive a shipping confirmation email with tracking. Please also note, that orders placed on Sundays or Bank Holidays will be processed on Monday or the next working day at the earliest.

WHEN WILL MY ORDER ARRIVE AND HOW MUCH DOES THE SHIPPING COST?

All orders are shipped from London. Please note that we use DHL as our preferred shipping partners. For security reasons, all purchases made on the Anderson & Sheppard Website require a signature upon delivery. If no one is available to sign for the package, the courier will make two (2) delivery attempts contacting the consignee. If no one is available to sign for the package and if after 5 days there is no direct communication, the package will be returned to the sender.

 

RETURNS AND REFUNDS POLICY

If, sadly, you decide to return your Anderson & Sheppard purchase, you have 14 days from the date of delivery to do so, to receive a full refund. Please bear in mind that you are responsible for return shipping costs.

UK ORDERS

1. Prepare the items you wish to return in the original order box. Please do not forget to include the form provided. 

2. Organise the shipment of the return to the address provided. 

NON UK ORDERS

1. Prepare the items you wish to return in the original order box. Please do not forget to include the form provided. 

2. Please email orders@anderson-sheppard.co.uk for DHL return paperwork. We use our negotiated discounted shipping rates which will be deducted from your refund.