WEBSITE TERMS OF USE ("TERMS")

This website’s Terms and Conditions of Use ("Terms of Use") regulate your use of the website hosted at the URL http://www.shop.anderson-sheppard.co.uk, including all its sections and areas dedicated to and reserved for registered users, such as the My Account section ("Website"). The Website is the property of and is operated by Anderson & Sheppard Limited trading as "Anderson & Sheppard". We are registered in England and Wales under company number 01471387 and have our registered office at 32 Old Burlington Street, London W1S 3AT. Our VAT number is 340315011(hereinafter “Anderson & Sheppard”, “we”, “us” or “our”)

In welcoming you to our Website, we invite you to carefully review these Terms of Use before continuing to access or use the Website. These Terms of Use apply to all visitors and/or users of the Website. By accessing or using the Website you confirm your acceptance of these Terms of Use and your agreement to be bound by them. If you do not agree with and/or accept these Terms of Use, you cannot use this Website and we thus invite you to immediately discontinue your access and/or use.

If you are under 18 please obtain the permission of your parent or guardian before registering to use or uploading any information on this website.

ACCESSIBILITY STATEMENT

We are committed to providing a website that is accessible to the widest possible audience, regardless of ability.

If you have any problems accessing or using this website or any of the website contents please contact us by post at Orders, Anderson & Sheppard, 17 Clifford Street, London W1S 3RQ, by telephone on 0207 287 7300, or by email at orders@anderson-sheppard.co.uk

CONFIDENTIAL INFORMATION

The Internet is not a secure medium and privacy cannot be assured. We cannot accept any responsibility for any harm or damage you may experience or incur by sending personal or confidential information to us over the Internet or if we send you such information at your request.

If you choose to give us personal information via the Internet we may need to correspond with you, for example, to let you know how we will use such information. If you inform us that you do not wish to have this information used as a basis for further contact with you then we will respect your wishes.

ENCRYPTION

Please note that any email sent to or from ourselves via this website and any attachments will not be encrypted. They may therefore be liable to be compromised. This is an inherent risk in relation to email.

We do not, to the extent permitted by law, accept any liability (whether in contract, negligence or otherwise) for any external compromise of security and/or confidentiality in relation to transmissions sent by email.

COOKIE POLICY

Cookies are software applications which are placed onto the hard drive of your computer by websites. The aim of a cookie is to track a user's navigation on this website and store the information on the user's hard drive. They do not identify users personally but they do identify each user's computer. Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you are signed in, is associated with this information.

We may offer cookies to you to improve this website and to deliver a more personalised service. By continuing to browse this website, you are agreeing to our use of cookies.

We use the following cookies:

  • STRICTLY NECESSARY COOKIES These are cookies that are required for the operation of this website. They include, for example, cookies that enable you to log into secure areas of this website or use a shopping basket.
  • ANALYTICAL/PERFORMANCE COOKIES They allow us to recognise and count the number of visitors and to see how visitors move around this website when they are using it. This helps us to improve the way this website works, for example, by ensuring that users are finding what they are looking for easily.
  • FUNCTIONALITY COOKIES These are used to recognise you when you return to this website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, Items in your shopping basket).
  • TARGETING COOKIES These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using this website.

You can find more information about the individual cookies we use and the purposes for which we use them in the tables below.

Cookie Name Purpose
Magento Session Cookies

_atuvc (session cookie) Expires after 2 years

_Frontend (page tracking cookie) Expires after 3 hours

These are session cookies which we use to remember your log-in for you and what you've put in your shopping basket. These are necessary for the working of the website. If these are disabled then various functionality of the website will be broken.

THIRD PARTY COOKIES

We do have relationships with carefully-selected and monitored suppliers who may also set the following analytical cookies during your visit to this website.

Cookie Name Purpose More Information / How to Opt-out
Google Analytics  _utma, __utmb,__utmc,__utmz

We use these to understand how the website is being used in order to improve the user experience. They provide analytical data to track your use of the website.

User data is anonymous.

These cookies will expire as follows:

  • _utma: expires after 2 years
  • _utmb: expires after 30 minutes
  • _utmc: expires at end of session
  • _utmz: expires after 6 months
You can find out more about Googles position on privacy and its polices and principles as regards advertising www.google.com/policies/privacy/ads

These cookies are used for analytical and services based on what you appear to be interested in. Please note although we allow these cookies to access this website we do not control what these cookies do while operating on this website.

When you visit this website you may notice some cookies that are not related to this website. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from the website providing the embedded content. We do not control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

MANAGING COOKIES 

You can block cookies on this website by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of this website and your shopping experience on this website will be limited to browsing and researching; you will not, for example, be able to add products to your shopping basket and buy them.

Each browser is different so click the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

If you're not sure of the type and version of web browser you use to access the Internet:

  • FOR PC

    Click on 'Help' at the top of your browser window and select the 'About’ option

  • FOR MAC

    With the browser window open, click on the Apple menu and select the 'About’ option

  • FURTHER INFORMATION

    If you would like to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium's website (or, for third party cookies, visit www.youronlinechoices.com)

LINKS

You may not link to this website or frame this website on any website without our prior written permission. We do not accept any responsibility for the information or practices of any third party websites linked to this website. We make no representations about any third party websites which you may access through links on this website. The inclusion of links to third party websites contained on this website does not mean that we endorse such third party websites.

A third party website accessed from a link on this website is independent from ourselves and we have no control over the content and/or management of that website. You view and rely upon the contents of any such third party website at your own risk. We accept no liability to you for the contents of and/or information on any third party websiteWe shall have no liability to you for any loss or damage you may suffer if you enter into any contract as a result of viewing a third party website linked to this website.

We do not guarantee that any links to third party websites contained on this website will function correctly.

ACCESSING THE WEBSITE

Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend this website or any part of it without notice. We will not be liable if for any reason this website or any part of it is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of this website, or the entire website, to users who have registered with us.

If you chose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, if in our opinion you have failed to comply with any of the provisions of these Terms.

You are responsible for making all arrangements necessary for you to have access to this website. You are also responsible for ensuring that all persons who access this website through your internet connection are aware of these Terms and that they comply with them.

INTERACTIVE SERVICES

We may from time to time provide interactive services on this website, including, without limitation any discussion forums or services which allow you to post comments in this website.

We are under no obligation to oversee, monitor or moderate any interactive service we provide on this website, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

UPLOADING MATERIAL TO THIS WEBSITE

Whenever you make use of any feature that allows you to upload material to this website or post comments or messages for others to read, or to make contact with other users of this website, you must comply with the content standards set out below. You warrant that any such contribution complies with those standards, and you agree to reimburse us for any liability which we may incur as a result of your contribution not complying with those standards.

Any material you upload to this website will be considered non-confidential and non-proprietary, and we have the right to retain, use, copy, distribute and/or disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to this website constitutes a violation of their rights.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of this website.

We have the right to remove any material or posting you make on this website if, in our opinion, such material does not comply with the content standards set out below.

CONTENT STANDARDS

These content standards apply to any and all material which you upload, post or otherwise contribute to this website, and to all interactive services provided on this website. The standards apply to each part of any contribution as well as to its whole.

CONTRIBUTIONS MUST:

  • be accurate (where they state facts);
  • be genuinely held (where they state opinions); and
  • comply with applicable law in the UK and in any country from which they are posted.

CONTRIBUTIONS MUST NOT:

  • contain any material which is defamatory of any person;
  • contain any material which is obscene, offensive, hateful or inflammatory;promote sexually explicit material;
  • promote violence;
  • promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • infringe any copyright, design right, database right, trade mark or any other intellectual property rights of any other person;
  • be likely to deceive;
  • be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
  • advocate, promote or assist any illegal activity or unlawful act;
  • be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety;
  • be likely to harass, upset, embarrass, alarm or annoy any other person;
  • be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
  • give the impression that they emanate from us, if this is not the case.

Failure to comply with these contents standards constitutes a material breach of these Terms and may result in our taking all or any of the following actions:

  • immediate, temporary or permanent withdrawal of your permission to use this website;
  • immediate, temporary or permanent removal of any posting, message or material contributed by you to this website;
  • issue of a warning to you;
  • legal proceedings against you for appropriate court orders, compensation and/or reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
  • disclosure of such information to law enforcement authorities as we reasonably feel is necessary or are required to disclose.
  • The responses described above are not limited, and we may take any other action we reasonably deem appropriate.

INTELLECTUAL PROPERTY

All website design, text, pictures, graphics and the selection and arrangement of them and all software compilations, coding, underlying source code, software and all other material on this website and the intellectual property rights in them are owned by Anderson & Sheppard Limited or our licensors unless otherwise acknowledged. ALL RIGHTS ARE RESERVED.

Infringement of any rights in this website or the materials associated with this website may lead to criminal and/or civil sanctions in the UK, US and other countries.

Permission is granted to you to electronically copy and to print hard copy portions of this website for your personal reference provided you agree not to change and/or delete any content, web design and/or layout contained in that material and acknowledge us (and any identified contributors) as authors of such material. All other use of materials on this website including modification, distribution, or re-publication is strictly prohibited.

If you copy, print or download material from this website in breach of these Terms you must immediately cease to use this website and erase, destroy and/or return any unauthorised materials to us.

If you believe that any content of this website in any way infringes intellectual property rights belonging to you or any third party please contact us immediately identifying your rights, the material you claim is infringing your rights and your full contact details.

VIRUSES

Please note that viruses and similar destructive programs are an inherent risk of communication via the Internet. We will use our reasonable endeavours to prevent contamination of any material sent to you with any virus or similar destructive code. We do not, to the maximum extent permitted by law, accept any liability for any virus or similar destructive code which computer equipment and/or software used by you may suffer as a result of your accessing this website and/or any other communication via the Internet between you and ourselves. It is your responsibility to scan what you choose to download from this website to ensure that it is free of such items as viruses, worms, trojan horses, logic bombs and other similar destructive code. You must not introduce any viruses, worms, trojan horses, logic bombs or other similar destructive code to this website, attempt to gain unauthorised access to this website, the servers on which it is stored or any server, computer or database connected to this website, nor attack this website using a denial of service attack. To the extent that you do any of these things, we may report such activities and disclose personal data relating to you to any relevant law enforcement agency.

GENERAL DISCLAIMERS

Neither we nor any of our affiliates, directors, employees or other representatives will be liable for losses arising out of or in connection with the use of and/or inability to use this website. We provide this website and its contents on a "as is" basis and for general information only. The content included on this website does not constitute advice on any specific matter and it is not a substitute for independent advice. We will not be liable for any losses arising out of any reliance placed on the content of this website by you, or any person informed of its contents. While every effort has been made to ensure the content of this website is accurate and up to date we make no (and expressly disclaim all) representations or warranties, express or implied, of any kind with respect to this website or its contents including, but not limited to, in respect of the accuracy or completeness of this website and its contents and/or any warranties of merchantability and/or fitness for a particular purpose. The limitations of liability in relation to this website apply to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. The limitations of liability in relation to this website do not limit our liability to the extent that it cannot be limited and/or excluded by applicable law, for example consumer law. Your use of this website is subject to English law. Any dispute and/or claim arising out of this website is subject to the non exclusive jurisdiction of the English Courts. You are liable for any telephone charges and any charges made by your internet service provider as a result of your use of this website. Any rights not expressly granted by us are reserved.

YOUR CONCERNS

If you have any concerns about material which appears on this website, please contact us at by post at Orders, Anderson & Sheppard, 17 Clifford Street, London W1S 3RQ, by telephone on 0207 287 7300 , or by email privacy@anderson-sheppard.co.uk

These Terms are effective as of 21st April 2018.

PRIVACY POLICY

This website is owned and run by Anderson & Sheppard Limited ("we", "us", "ours") and this Policy sets out the basis on which any personal data which we may collect from you, or which you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998 Anderson & Sheppard Limited is the data controller of any personal data which we may collect from you, or which you provide to us, on this website.

DATA PROTECTION AND PRIVACY

We collect personal information about you when you register or subscribe for one of our services, place an order, buy a gift voucher, use our online services, interact with us in any other way, such as via social media, click on an advert that we put on our or someone else's website, ask for information or assistance, give us a testimonial or other feedback, comment on any blogs or articles featured in our services, enter competitions or special promotions, sign up for our special offers or other updates, participate in research panels or fill in surveys. By registering, subscribing or using our services, you consent to the use of your personal data in line with this policy. We will comply with the requirements of all relevant data protection legislation in force from time to time. In particular you may request a copy of any personal data held by us about you upon written application. Please note we reserve the right to charge the current maximum statutory fee for providing such information. If you believe that any personal information we hold about you is incorrect or incomplete please contact us immediately. Any information found to be incorrect will be corrected promptly. The information we collect and hold about you may include your name, email address, phone and mobile phone numbers, home address, shipping and payment card billing address, payment card details, IP address, search criteria, shopping history, shopping preferences, sizings, responses to research panels and surveys, the type of browser you use (a browser is the program you use to look at websites, such as Internet Explorer, Firefox or Safari), the times when you access the site and for how long, your referring URL (the site you come from to reach our website), cell IDs (these are the unique identifiers of the telecommunications towers being used by your mobile phone when you use our locations-based services on your mobile phone or tablet) and other location information (for example, GPS measurements), photographs and other content you share with us when you use our services, date of birth, password details, answers to security questions and any other information you may give us. You have the right to ask us not to process your personal data for marketing purposes. We intend to manage any information learned about you in an ethical manner. We may use your personal data to:

  • ensure that content from this website is presented in the most effective manner for you and for your computer;
  • carry out our obligations arising from any contracts entered into between you and us;
  • allow you to participate in interactive features of our service, when you choose to do so;
  • provide you with information, products or services that you request from us; and/or notify you about changes to our service.

If you have not yet purchased products from us, we will contact you by email only if you have consented to this. We will not pass your data on to third parties for marketing purposes by those third parties. If you do not want us to use your data in this way please tick the relevant boxes situated on the relevant registration forms on the website or if you communicate with us over the telephone, confirm this to us when prompted by our representatives. If you initially wish for us to use your personal data in this way, but you change your mind later, you may tell us by sending us an email to privacy@anderson-sheppard.co.uk , by clicking the "unsubscribe" link on any marketing email we send to you and/or by contacting us by post at Orders, Anderson & Sheppard, 17 Clifford Street, London W1S 3RQ.

DISCLOSE OF YOUR INFORMATION

We may disclose your information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our agreements with you; or to protect our rights, property, or our safety and/or the safety of our customers, or others.

We may also disclose your information to the suppliers of products and/or services you have ordered from us and/or our couriers in order to fulfil orders placed by you.

WHERE WE STORE YOUR INFORMATION

The personal information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of this website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to this website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

CHANGES TO THIS POLICY

Any changes we may make to this Policy in the future will be posted on this page and, where appropriate, notified to you by email.

CONTACT

Questions, comments and requests regarding this Policy are welcomed and should be addressed by post to Orders, Anderson & Sheppard, 17 Clifford Street, London W1S 3RQ, by telephone on 0207 287 7300, or by email at privacy@anderson-sheppard.co.uk

This Policy is effective as of 21st May 2018.

TERMS OF SALE

General Terms and Conditions for the Sale of Anderson & Sheppard products via the WWW.SHOP.ANDERSON-SHEPPARD.CO.UK, hereafter referred as the "Website"

These General Terms and Conditions of Sale are applicable to all distance sales of Anderson & Sheppard products via the "Website".

The use of the distance sales service described herein is reserved solely for costumer. The term “Costumer” is to be understood as any physical person making purchases for purposes unrelated to their business, commercial, artisanal or professional activity. The resale, rental or transfer for commercial or professional reasons of products purchased on the "Website" is strictly forbidden.

We may modify these General Terms and Conditions of Sale at any time. Therefore, the Customer is asked to accept the General Terms and Conditions of Sale in force at the time of purchase.

These General Terms and Conditions of Sale are published on the Site for the Customer's knowledge, storage and reproduction.

Before placing an order on the "Website", the Customer by clicking the relevant boxes shall fully and unreservedly accept these General Terms and Conditions of Sale, which form an integral and substantial part of these procedures.

Please consult the Privacy Policy for information on the processing of Customer personal data.

PLACING AN ORDER 

Orders may be placed via the "Website" directly by persons of legal age who are not under legal disability.

A valid e-mail address is required from The Customer in order to receive information concerning the General Terms and Conditions of Sale and any information concerning the order.

The Customer is responsible for selecting the articles of interest to him/her. In the Customer's shopping bag and contained within the Customer’s order summary is a description of the product(s) ordered, including measurements and sizes (where applicable), the total price of the products ordered including shipping costs and a digital photograph which provides a representation of the products available on the "Website". 

Although we take all appropriate measures to ensure the photographs on the "Website" faithfully represent the original products, including technological means to reduce inaccuracies as much as possible, certain variations are possible also due to the Customer's computer's technical characteristics and colour resolution. Consequently, we cannot be held responsible for any inaccuracies in the graphic representation of the Anderson & Sheppard products displayed on the "Website" for the above technical reasons.

The Customer must click on the shopping bag icon to view the selected article(s) and total price of the article(s) ordered. The Customer is asked to verify the content of the shopping bag before completing the purchase form in accordance with the instructions provided on the "Website", and to confirm that that a payment shall be due by him/her and that he/she has read and accepted these General Terms and Conditions of Sale and Use.

Should the Customer need to modify (an article or quantity) or correct any errors in the order, he/she should follow the instructions on the "Website".

PRICES

Product prices include all taxes and duties, unless otherwise stipulated on the "Website" or on the order page. 

The price of each product is displayed for the Customer prior to completion of the order. All prices are in GBP and include VAT.

The total price including shipping costs is displayed in the Customer’s shopping bag in the final step of the Checkout Process.

COMPLETING AN ORDER 

The order procedure is complete once the Customer confirms and submits the order. Upon confirmation, the order is received by Anderson & Sheppard. Following this, the costumer receives an email confirmation and the order is validated by Anderson & Sheppard.

The Customer may automatically cancel the order before its confirmation (last step of the Checkout process) by exiting the "Website".

Once the order has been sent, the Customer unconditionally agrees and undertakes to observe these General Terms and Conditions of Sale in his/her dealings with Anderson & Sheppard, as well as other information, including the General Terms and Conditions of Use and the Privacy Policy, available on the "Website".

Therefore, before sending the order form to purchase products online, the Customer may carefully read and accept these General Terms and Conditions of Sale, which includes information on product returns. 

The Customer’s order(s) will be binding once the entire order procedure has been completed properly, without errors being identified on the "Website". The contract between the Customer and us is to be concluded when the Customer receives confirmation email from us at the e-mail address provided by the Customer during the order process. The Customer will also receive a shipping confirmation email with a tracking number once the purchase has been sent.

In any case, Anderson & Sheppard reserves, at its discretion, the right to decide whether or not to accept orders which are incomplete or incorrect or if the products are unavailable. In such event, Anderson & Sheppard will inform the Customer that the contract is not concluded and that we will not be following up on the order, providing its reasons for doing so. The Customer is informed within two (2) business days of submission of the order to Anderson & Sheppard. Any amounts already paid by the Customer for the order will be reimbursed. 

Following conclusion of the contract, the Customer will receive written confirmation of the order at the indicated e-mail address, including the return number and date of purchase, the product(s) ordered, the prices of products and shipping, and the total amount to be reimbursed.

CONDITIONS OF PAYMENT

The Customer must make payment via one of the methods of payment indicated on the order form.

For payment via credit card, the transaction will be charged to your credit card once your order has been accepted and you receive by email the confirmation of its successful completion.

In order to prevent internet fraud, payments made via the "Website" are managed online by the relevant bank using tools provided by WorlPay. WorlPay is responsible for securely storing and automatically processing order data including credit card information. Our online boutique uses industry-standard Secure Sockets Layer (SSL) encryption where your payment details are collected. This protects the confidentiality of your credit card information while it's transmitted over the internet. For detailed information please read our Privacy Policies.

For payment, the Customer must confirm on the "Website" that he/she is the card holder and that the name indicated on the credit card is his/hers; the Customer must provide the credit card number, expiry date and security code indicated on the card. Upon completing the order, the Customer's bank may request confirmation of the data entered and that the credit card used has not been reported lost or stolen. 

We do not debit any amount from the credit card until your order has been accepted and you receive by email the confirmation of its successful completion. We do not apply extra costs for credit cards payments.

If, for any reason, the amounts due by the Customer cannot be debited, the sale process and sale are automatically cancelled. 

DELIVERY

Following order transmission via "Website", the Customer can monitor delivery of the order following the URL link that is sent by Anderson & Sheppard when the Order is sent. The Customer can contact our Customer Service by telephone, or e-mail to request information on the delivery.

The Customer may request delivery to the physical person of his/her choice, whose residence or domicile. No deliveries will be made to post office boxes, collection points or Poste Restante addresses.

The products purchased online are delivered to the address indicated by the Customer only once the payment of the order has been registered, except where Anderson & Sheppard informs the Customer of non-acceptance of the order as described above.

All orders are delivered by UPS. For security reasons, all Anderson & Sheppard online purchases require the signature of the Customer, or their legal representative in case the Customer is a minor aged under 18 upon delivery. If no one is available to sign for the package, the courier will make a total of two (2) delivery attempts contacting the consignee. If there is still no one available to sign for the package, after 5 days with no communication, the package will be returned to the sender.

In order to meet customers' needs and expectations the Customer can choose between Express Saver for EU orders and UPS Express for the order for the USA. The shipping costs for such orders will be charged to the Customer. The pricing details will be shown to the Customer upon the Checkout process. Alternatively, the Shipping Rates are available in DELIVERY section of the “Website”. Shipping costs are refunded in the case of Order being cancelled before we have posted it.

All orders are processed Monday through Friday, excluding weekends and UK bank holidays.

Please note that all orders are subject to verifications, in particular the billing and shipping addresses and the means of payment. If required, we may request additional identification information. Such verifications can extend the delivery time for up to two (2) additional business days from those quoted in the order confirmation. 


The delivery may also be delayed depending on order verification and availability of the products. Anderson & Sheppard is not responsible for any unexpected delays occurring during the shipment by UPS.

The e-mail sent by us to the Customer contains a tracking link to track the shipment in real time. Our Customer Service can provide assistance for any delivery problems.

The Customer is responsible for the loss or damage to the products ordered, for which we are not responsible, beginning at the time at which the Customer or a third party designated by the Customer (other than the carrier appointed by Anderson & Sheppard) takes material possession of the products.

The products are the Customer’s responsibility upon completion of delivery. The Customer should check that all products received against his/her order as soon as possible and make sure they reflect what was ordered and that the products delivered are not damaged or not as described. 

Should the Customer make a claim for loss, non-compliance or damage to the product and if we agree that the products received by the Customer do not reflect what was ordered or they are damaged or not as described, we will refund the Customer (in full, including all delivery costs), upon express Customer request, according to the terms and conditions described below. Please note exchanges are not possible at this time. Damaged goods being returned must be in the condition in which the Customer received them; the Customer must not mishandle them or attempt to modify or repair them. It is not possible to make returns at Anderson & Sheppard boutique. 

The delivery terms may vary due circumstances not attributable to Anderson & Sheppard.

RETURNS & REFUNDS - WITHDRAWAL

The Customer's right of withdrawal must be exercised as described below.

The right of withdrawal can be exercised without any motivation but must be exercised by the Customer within 14 (fourteen) days of the date of delivery to the Customer or a third party.

To exercise the right of withdrawal, the Customer must contact Customer Service at orders@anderson-sheppard.co.uk stating your order number and the details of the Item you wish to return. Then, please:

  1. Prepare the items you wish to return in the original order box.
  2. Organise the shipment of the Return to the following address:

Anderson & Sheppard

17 Clifford Street, W1S 3RQ, London. UK

For the return to be accepted by us, the products must be returned or shipped to the Customer Service (Warehouse) within 14 (fourteen) days from the date on which the Customer informed us of his/her wish to return the purchase with the return form via the email (or via phone) and respecting the following conditions:

  • The products must be returned in their original packaging (box, accessories, inserts, leaflets, etc.).
  • The purchase receipt must accompany the products.
  • Products returned by the Customer must not have been damaged, used, worn or washed, but may be handled and inspected to determine their nature and characteristics. If the shoes were ordered, the soles of shoes must be perfectly intact. 
  • Labels must still be attached to the products.

Damaged goods being returned must be in the condition in which the Customer received them; the Customer must not attempt to modify, handle or repair them.

We reserve the right, at our sole discretion, to refuse returns of products that have been damaged, are incomplete, deteriorated and/or soiled or in any state clearly indicating that the products have been used, or products returned after the deadline indicated above.

We also reserve the right to demand compensation for any damage caused by the Customer's negligent conduct or misconduct when returning products. We cannot be held liable for lost or stolen products beyond our control, or for returns to the wrong address, or for delivery delays of returned products beyond our control, it being understood that the Customer assumes all risks of returns. The Customer is also responsible for providing proof of return.

In the event of withdrawal, the Customer will be refunded all payments made to us, according to the method of payment chosen for the purchase, and for the product for which withdrawal has been exercised, excluding delivery costs. 

You may decide to use any delivery service for the Returns, minding that costs will be at your expense and we will not be able to accept liability for lost or damaged returns.

The refund will be issued straight after the return has been accepted directly to the Credit/Debit Card or PayPal account used to make the original purchase and in the same currency. Refunds are at no charge to the Customer.

LIMITATIONS OF LIABILITY

Excluding cases of defective products, willful default or gross negligence, we cannot be held liable to the Customer for any direct or indirect damage caused to him/her by the purchase of products offered for sale on the "Website". In case of non fulfillment of its obligations under the purchase agreement occurred with the Customer, Anderson & Sheppard’s liability will be in any case limited to the price paid by the Customer for the relevant purchased product(s).

PRIVACY 

The Customer may always obtain information on how we process his/her personal data in our Privacy Policy

© Anderson & Sheppard 2018