WEBSITE TERMS OF USE ("TERMS")

This website’s Terms and Conditions of Use ("Terms of Use") regulate your use of the website hosted at the URL http://www.shop.anderson-sheppard.co.uk, including all its sections and areas dedicated to and reserved for registered users, such as the My Account section ("Website"). The Website is the property of and is operated by Anderson & Sheppard Limited trading as "Anderson & Sheppard". We are registered in England and Wales under company number 01471387 and have our registered office at 32 Old Burlington Street, London W1S 3AT. Our VAT number is 340315011(hereinafter “Anderson & Sheppard”, “we”, “us” or “our”)

In welcoming you to our Website, we invite you to carefully review these Terms of Use before continuing to access or use the Website. These Terms of Use apply to all visitors and/or users of the Website. By accessing or using the Website you confirm your acceptance of these Terms of Use and your agreement to be bound by them. If you do not agree with and/or accept these Terms of Use, you cannot use this Website and we thus invite you to immediately discontinue your access and/or use.

If you are under 18 please obtain the permission of your parent or guardian before registering to use or uploading any information on this website.

ACCESSIBILITY STATEMENT

We are committed to providing a website that is accessible to the widest possible audience, regardless of ability.

If you have any problems accessing or using this website or any of the website contents please contact us by post at Orders, Anderson & Sheppard, 17 Clifford Street, London W1S 3RQ, by telephone on 0207 287 7300, or by email at orders@anderson-sheppard.co.uk

CONFIDENTIAL INFORMATION

The Internet is not a secure medium and privacy cannot be assured. We cannot accept any responsibility for any harm or damage you may experience or incur by sending personal or confidential information to us over the Internet or if we send you such information at your request.

If you choose to give us personal information via the Internet we may need to correspond with you, for example, to let you know how we will use such information. If you inform us that you do not wish to have this information used as a basis for further contact with you then we will respect your wishes.

ENCRYPTION

Please note that any email sent to or from ourselves via this website and any attachments will not be encrypted. They may therefore be liable to be compromised. This is an inherent risk in relation to email.

We do not, to the extent permitted by law, accept any liability (whether in contract, negligence or otherwise) for any external compromise of security and/or confidentiality in relation to transmissions sent by email.

COOKIE POLICY

Cookies are software applications which are placed onto the hard drive of your computer by websites. The aim of a cookie is to track a user's navigation on this website and store the information on the user's hard drive. They do not identify users personally but they do identify each user's computer. Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you are signed in, is associated with this information.

We may offer cookies to you to improve this website and to deliver a more personalised service. By continuing to browse this website, you are agreeing to our use of cookies.

We use the following cookies:

  • STRICTLY NECESSARY COOKIES These are cookies that are required for the operation of this website. They include, for example, cookies that enable you to log into secure areas of this website or use a shopping basket.
  • ANALYTICAL/PERFORMANCE COOKIES They allow us to recognise and count the number of visitors and to see how visitors move around this website when they are using it. This helps us to improve the way this website works, for example, by ensuring that users are finding what they are looking for easily.
  • FUNCTIONALITY COOKIES These are used to recognise you when you return to this website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, Items in your shopping basket).
  • TARGETING COOKIES These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using this website.

You can find more information about the individual cookies we use and the purposes for which we use them in the tables below.

Cookie Name Purpose
Magento Session Cookies

_atuvc (session cookie) Expires after 2 years

_Frontend (page tracking cookie) Expires after 3 hours

These are session cookies which we use to remember your log-in for you and what you've put in your shopping basket. These are necessary for the working of the website. If these are disabled then various functionality of the website will be broken.

THIRD PARTY COOKIES

We do have relationships with carefully-selected and monitored suppliers who may also set the following analytical cookies during your visit to this website.

Cookie Name Purpose More Information / How to Opt-out
Google Analytics  _utma, __utmb,__utmc,__utmz

We use these to understand how the website is being used in order to improve the user experience. They provide analytical data to track your use of the website.

User data is anonymous.

These cookies will expire as follows:

  • _utma: expires after 2 years
  • _utmb: expires after 30 minutes
  • _utmc: expires at end of session
  • _utmz: expires after 6 months
You can find out more about Googles position on privacy and its polices and principles as regards advertising www.google.com/policies/privacy/ads

These cookies are used for analytical and services based on what you appear to be interested in. Please note although we allow these cookies to access this website we do not control what these cookies do while operating on this website.

When you visit this website you may notice some cookies that are not related to this website. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from the website providing the embedded content. We do not control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

MANAGING COOKIES 

You can block cookies on this website by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of this website and your shopping experience on this website will be limited to browsing and researching; you will not, for example, be able to add products to your shopping basket and buy them.

Each browser is different so click the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

If you're not sure of the type and version of web browser you use to access the Internet:

  • FOR PC

    Click on 'Help' at the top of your browser window and select the 'About’ option

  • FOR MAC

    With the browser window open, click on the Apple menu and select the 'About’ option

  • FURTHER INFORMATION

    If you would like to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium's website (or, for third party cookies, visit

    YOUR CONCERNS

    If you have any concerns about material which appears on this website, please contact us at by post at Orders, Anderson & Sheppard, 17 Clifford Street, London W1S 3RQ, by telephone on 0207 287 7300 , or by email

    These Terms are effective as of 21st April 2018.

    PRIVACY POLICY

    This website is owned and run by Anderson & Sheppard Limited ("we", "us", "ours") and this Policy sets out the basis on which any personal data which we may collect from you, or which you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998 Anderson & Sheppard Limited is the data controller of any personal data which we may collect from you, or which you provide to us, on this website.

    DATA PROTECTION AND PRIVACY

    We collect personal information about you when you register or subscribe for one of our services, place an order, buy a gift voucher, use our online services, interact with us in any other way, such as via social media, click on an advert that we put on our or someone else's website, ask for information or assistance, give us a testimonial or other feedback, comment on any blogs or articles featured in our services, enter competitions or special promotions, sign up for our special offers or other updates, participate in research panels or fill in surveys. By registering, subscribing or using our services, you consent to the use of your personal data in line with this policy. We will comply with the requirements of all relevant data protection legislation in force from time to time. In particular you may request a copy of any personal data held by us about you upon written application. Please note we reserve the right to charge the current maximum statutory fee for providing such information. If you believe that any personal information we hold about you is incorrect or incomplete please contact us immediately. Any information found to be incorrect will be corrected promptly. The information we collect and hold about you may include your name, email address, phone and mobile phone numbers, home address, shipping and payment card billing address, payment card details, IP address, search criteria, shopping history, shopping preferences, sizings, responses to research panels and surveys, the type of browser you use (a browser is the program you use to look at websites, such as Internet Explorer, Firefox or Safari), the times when you access the site and for how long, your referring URL (the site you come from to reach our website), cell IDs (these are the unique identifiers of the telecommunications towers being used by your mobile phone when you use our locations-based services on your mobile phone or tablet) and other location information (for example, GPS measurements), photographs and other content you share with us when you use our services, date of birth, password details, answers to security questions and any other information you may give us. You have the right to ask us not to process your personal data for marketing purposes. We intend to manage any information learned about you in an ethical manner. We may use your personal data to:

    • ensure that content from this website is presented in the most effective manner for you and for your computer;
    • carry out our obligations arising from any contracts entered into between you and us;
    • allow you to participate in interactive features of our service, when you choose to do so;
    • provide you with information, products or services that you request from us; and/or notify you about changes to our service.

    If you have not yet purchased products from us, we will contact you by email only if you have consented to this. We will not pass your data on to third parties for marketing purposes by those third parties. If you do not want us to use your data in this way please tick the relevant boxes situated on the relevant registration forms on the website or if you communicate with us over the telephone, confirm this to us when prompted by our representatives. If you initially wish for us to use your personal data in this way, but you change your mind later, you may tell us by sending us an email to privacy@anderson-sheppard.co.uk , by clicking the "unsubscribe" link on any marketing email we send to you and/or by contacting us by post at Orders, Anderson & Sheppard, 17 Clifford Street, London W1S 3RQ.

    DISCLOSE OF YOUR INFORMATION

    We may disclose your information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our agreements with you; or to protect our rights, property, or our safety and/or the safety of our customers, or others.

    We may also disclose your information to the suppliers of products and/or services you have ordered from us and/or our couriers in order to fulfil orders placed by you.

    WHERE WE STORE YOUR INFORMATION

    The personal information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of this website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to this website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

    CHANGES TO THIS POLICY

    Any changes we may make to this Policy in the future will be posted on this page and, where appropriate, notified to you by email.

    CONTACT

    Questions, comments and requests regarding this Policy are welcomed and should be addressed by post to Orders Anderson & Sheppard, 17 Clifford street, London, W1S 3RQ; by telephone on 0207 287 7300, or by email at privacy@anderson-sheppard.co.uk

    This Policy is effective as of 21st May 2018.

    TERMS OF SALE

    General Terms and Conditions for the Sale of Anderson & Sheppard products via the WWW.SHOP.ANDERSON-SHEPPARD.CO.UK, hereafter referred as the "Website"

    These General Terms and Conditions of Sale are applicable to all distance sales of Anderson & Sheppard products via the "Website".

    The use of the distance sales service described herein is reserved solely for costumer. The term “Costumer” is to be understood as any physical person making purchases for purposes unrelated to their business, commercial, artisanal or professional activity. The resale, rental or transfer for commercial or professional reasons of products purchased on the "Website" is strictly forbidden.

    We may modify these General Terms and Conditions of Sale at any time. Therefore, the Customer is asked to accept the General Terms and Conditions of Sale in force at the time of purchase.

    These General Terms and Conditions of Sale are published on the Site for the Customer's knowledge, storage and reproduction.

    Before placing an order on the "Website", the Customer by clicking the relevant boxes shall fully and unreservedly accept these General Terms and Conditions of Sale, which form an integral and substantial part of these procedures.

    Please consult the Privacy Policy for information on the processing of Customer personal data.

    PLACING AN ORDER 

    Orders may be placed via the "Website" directly by persons of legal age who are not under legal disability.

    A valid e-mail address is required from The Customer in order to receive information concerning the General Terms and Conditions of Sale and any information concerning the order.

    The Customer is responsible for selecting the articles of interest to him/her. In the Customer's shopping bag and contained within the Customer’s order summary is a description of the product(s) ordered, including measurements and sizes (where applicable), the total price of the products ordered including shipping costs and a digital photograph which provides a representation of the products available on the "Website". 

    Although we take all appropriate measures to ensure the photographs on the "Website" faithfully represent the original products, including technological means to reduce inaccuracies as much as possible, certain variations are possible also due to the Customer's computer's technical characteristics and colour resolution. Consequently, we cannot be held responsible for any inaccuracies in the graphic representation of the Anderson & Sheppard products displayed on the "Website" for the above technical reasons.

    The Customer must click on the shopping bag icon to view the selected article(s) and total price of the article(s) ordered. The Customer is asked to verify the content of the shopping bag before completing the purchase form in accordance with the instructions provided on the "Website", and to confirm that that a payment shall be due by him/her and that he/she has read and accepted these General Terms and Conditions of Sale and Use.

    Should the Customer need to modify (an article or quantity) or correct any errors in the order, he/she should follow the instructions on the "Website".

    PRICES

    Product prices include all taxes and duties, unless otherwise stipulated on the "Website" or on the order page. 

    The price of each product is displayed for the Customer prior to completion of the order. All prices are in GBP and include VAT.

    The total price including shipping costs is displayed in the Customer’s shopping bag in the final step of the Checkout Process.

    COMPLETING AN ORDER 

    The order procedure is complete once the Customer confirms and submits the order. Upon confirmation, the order is received by Anderson & Sheppard. Following this, the costumer receives an email confirmation and the order is validated by Anderson & Sheppard.

    The Customer may automatically cancel the order before its confirmation (last step of the Checkout process) by exiting the "Website".

    Once the order has been sent, the Customer unconditionally agrees and undertakes to observe these General Terms and Conditions of Sale in his/her dealings with Anderson & Sheppard, as well as other information, including the General Terms and Conditions of Use and the Privacy Policy, available on the "Website".

    Therefore, before sending the order form to purchase products online, the Customer may carefully read and accept these General Terms and Conditions of Sale, which includes information on product returns. 

    The Customer’s order(s) will be binding once the entire order procedure has been completed properly, without errors being identified on the "Website". The contract between the Customer and us is to be concluded when the Customer receives confirmation email from us at the e-mail address provided by the Customer during the order process. The Customer will also receive a shipping confirmation email with a tracking number once the purchase has been sent.

    In any case, Anderson & Sheppard reserves, at its discretion, the right to decide whether or not to accept orders which are incomplete or incorrect or if the products are unavailable. In such event, Anderson & Sheppard will inform the Customer that the contract is not concluded and that we will not be following up on the order, providing its reasons for doing so. The Customer is informed within two (2) business days of submission of the order to Anderson & Sheppard. Any amounts already paid by the Customer for the order will be reimbursed. 

    Following conclusion of the contract, the Customer will receive written confirmation of the order at the indicated e-mail address, including the return number and date of purchase, the product(s) ordered, the prices of products and shipping, and the total amount to be reimbursed.

    CONDITIONS OF PAYMENT

    The Customer must make payment via one of the methods of payment indicated on the order form.

    All transactions on the website are done via World Pay gate away and the following credit cards are accepted:

    For payment via credit card, the transaction will be charged to your credit card once your order has been accepted and you receive by email the confirmation of its successful completion.

    In order to prevent internet fraud, payments made via the "Website" are managed online by the relevant bank using tools provided by WorldPay. WorldPay is responsible for securely storing and automatically processing order data including credit card information. Our online boutique uses industry-standard Secure Sockets Layer (SSL) encryption where your payment details are collected. This protects the confidentiality of your credit card information while it's transmitted over the internet. For detailed information please read our Privacy Policies.

    For payment, the Customer must confirm on the "Website" that he/she is the card holder and that the name indicated on the credit card is his/hers; the Customer must provide the credit card number, expiry date and security code indicated on the card. Upon completing the order, the Customer's bank may request confirmation of the data entered and that the credit card used has not been reported lost or stolen. 

    We do not debit any amount from the credit card until your order has been accepted and you receive by email the confirmation of its successful completion. We do not apply extra costs for credit cards payments.

    If, for any reason, the amounts due by the Customer cannot be debited, the sale process and sale are automatically cancelled. 

    DELIVERY

    Following order transmission via "Website", the Customer can monitor delivery of the order following the URL link that is sent by Anderson & Sheppard when the Order is sent. The Customer can contact our Customer Service by telephone, or e-mail to request information on the delivery.

    The Customer may request delivery to the physical person of his/her choice, whose residence or domicile. No deliveries will be made to post office boxes, collection points or Poste Restante addresses.

    The products purchased online are delivered to the address indicated by the Customer only once the payment of the order has been registered, except where Anderson & Sheppard informs the Customer of non-acceptance of the order as described above.

    All orders are delivered by UPS. For security reasons, all Anderson & Sheppard online purchases require the signature of the Customer, or their legal representative in case the Customer is a minor aged under 18 upon delivery. If no one is available to sign for the package, the courier will make a total of two (2) delivery attempts contacting the consignee. If there is still no one available to sign for the package, after 5 days with no communication, the package will be returned to the sender.

    In order to meet customers' needs and expectations the Customer can choose between Express Saver for EU orders and UPS Express for the order for the USA. The shipping costs for such orders will be charged to the Customer. The pricing details will be shown to the Customer upon the Checkout process. Alternatively, the Shipping Rates are available in DELIVERY section of the “Website”. Shipping costs are refunded in the case of Order being cancelled before we have posted it.

    All orders are processed Monday through Friday, excluding weekends and UK bank holidays.

    Please note that all orders are subject to verifications, in particular the billing and shipping addresses and the means of payment. If required, we may request additional identification information. Such verifications can extend the delivery time for up to two (2) additional business days from those quoted in the order confirmation. 


    The delivery may also be delayed depending on order verification and availability of the products. Anderson & Sheppard is not responsible for any unexpected delays occurring during the shipment by UPS.

    The e-mail sent by us to the Customer contains a tracking link to track the shipment in real time. Our Customer Service can provide assistance for any delivery problems.

    The Customer is responsible for the loss or damage to the products ordered, for which we are not responsible, beginning at the time at which the Customer or a third party designated by the Customer (other than the carrier appointed by Anderson & Sheppard) takes material possession of the products.

    The products are the Customer’s responsibility upon completion of delivery. The Customer should check that all products received against his/her order as soon as possible and make sure they reflect what was ordered and that the products delivered are not damaged or not as described. 

    Should the Customer make a claim for loss, non-compliance or damage to the product and if we agree that the products received by the Customer do not reflect what was ordered or they are damaged or not as described, we will refund the Customer (in full, including all delivery costs), upon express Customer request, according to the terms and conditions described below. Please note exchanges are not possible at this time. Damaged goods being returned must be in the condition in which the Customer received them; the Customer must not mishandle them or attempt to modify or repair them. It is not possible to make returns at Anderson & Sheppard boutique. 

    The delivery terms may vary due circumstances not attributable to Anderson & Sheppard.

    RETURNS & REFUNDS - WITHDRAWAL

    The Customer's right of withdrawal must be exercised as described below.

    The right of withdrawal can be exercised without any motivation but must be exercised by the Customer within 14 (fourteen) days of the date of delivery to the Customer or a third party.

    To exercise the right of withdrawal, the Customer must contact Customer Service at orders@anderson-sheppard.co.uk stating your order number and the details of the Item you wish to return. Then, please:

    1. Prepare the items you wish to return in the original order box.
    2. Organise the shipment of the Return to the following address:

    Anderson & Sheppard

    17 Clifford Street, W1S 3RQ, London. UK

    For the return to be accepted by us, the products must be returned or shipped to the Customer Service (Warehouse) within 14 (fourteen) days from the date on which the Customer informed us of his/her wish to return the purchase with the return form via the email (or via phone) and respecting the following conditions:

    • The products must be returned in their original packaging (box, accessories, inserts, leaflets, etc.).
    • The purchase receipt must accompany the products.
    • Products returned by the Customer must not have been damaged, used, worn or washed, but may be handled and inspected to determine their nature and characteristics. If the shoes were ordered, the soles of shoes must be perfectly intact. 
    • Labels must still be attached to the products.

    Damaged goods being returned must be in the condition in which the Customer received them; the Customer must not attempt to modify, handle or repair them.

    We reserve the right, at our sole discretion, to refuse returns of products that have been damaged, are incomplete, deteriorated and/or soiled or in any state clearly indicating that the products have been used, or products returned after the deadline indicated above.

    We also reserve the right to demand compensation for any damage caused by the Customer's negligent conduct or misconduct when returning products. We cannot be held liable for lost or stolen products beyond our control, or for returns to the wrong address, or for delivery delays of returned products beyond our control, it being understood that the Customer assumes all risks of returns. The Customer is also responsible for providing proof of return.

    In the event of withdrawal, the Customer will be refunded all payments made to us, according to the method of payment chosen for the purchase, and for the product for which withdrawal has been exercised, excluding delivery costs. 

    You may decide to use any delivery service for the Returns, minding that costs will be at your expense and we will not be able to accept liability for lost or damaged returns.

    The refund will be issued straight after the return has been accepted directly to the Credit/Debit Card or PayPal account used to make the original purchase and in the same currency. Refunds are at no charge to the Customer.

    LIMITATIONS OF LIABILITY

    Excluding cases of defective products, willful default or gross negligence, we cannot be held liable to the Customer for any direct or indirect damage caused to him/her by the purchase of products offered for sale on the "Website". In case of non fulfillment of its obligations under the purchase agreement occurred with the Customer, Anderson & Sheppard’s liability will be in any case limited to the price paid by the Customer for the relevant purchased product(s).

    PRIVACY 

    The Customer may always obtain information on how we process his/her personal data in our Privacy Policy

© Anderson & Sheppard 2018